Have Any Questions?

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Do I have to sign a long term contract?

Absolutely not! Unlike many of our competitors, we don't lock you into a long term contract that you can't get out of. We're certain you'll appreciate all that The Driven has to offer. However, if for any reason you're unhappy, you are free to use another provider at any time.

What is GROUP PRICING FOR MULTIPLE SUB-EVENTS?

This feature, found on the EVENT page, will allow registrants to get a discounted price for registering for multiple sub-events within your event. Select YES if and only if you will have more than one event (such as having both a 5K and a 10K run on the same day) AND you want registrants to get a discount for registering for more than one sub-event. You will enter in pricing for this option on the next page. Select NO if you will only have one event* OR if you do not want to offer a discount for participants who register for more than one sub-event. *Note: If you want to have group pricing for your single event AND you want to allow less than the required participants to register in the original transaction, select YES for this option vs. the GROUP PRICING option on the REGISTRATION OPTIONS page.

When should I select MULTIPLE WAVE TIMES?

If your event/sub-event will only allow a certain number of participants on the course at a time and/or you wish to have staggered start times, then you will want to select MULTIPLE WAVE TIMES to set up the start time and participant cap for each wave.

How does the DONATIONS feature work?

Should you opt to accept DONATIONS, upon checkout your registrants/end users will have the option to make a donation to your cause. You can set a minimum donation amount, donor levels, and add descriptions for donor levels/benefits, as well as give your registrants the option to donate on behalf of or in memory of an entity. The donations and associated fees (see our FEE SCHEDULE) will be accounted for you in your RACE MANAGEMENT report. If you want to allow your participants to FUNDRAISE for your event, click on the FUNDRAISING tab to employ that feature.

Can I include a WAIVER for my event?

Most definitely! On the FINISH page of your event creation, you will be prompted to answer the question “Are participants required to accept and event waiver prior to checkout?” If you select YES to this question, you will be able to type in or upload your event waiver in the platform and it will be visible to your registrants, who must agree to the terms in order to checkout. You can also assign this WAIVER to multiple SUB-EVENTS.

What do I put for the EVENT WEBSITE LINK?

We will provide you with an event URL. You can redirect your existing website to the event URL or have a “registration” button/link added to your existing site that takes the user to your event URL. If you do not have an existing website, you can purchase a domain name for a nominal fee from any number of online options, giving your participants a familiar web address to more easily find your event online. If you will not have a website, then you can enter the link to your Facebook page or you can simply cut and paste the EVENT REGISTRATION LINK found further down on the page and enter it into the EVENT WEBSITE LINK box.

What does the QR CODE do?

The QR CODE allows your registrants to use Quick Response (QR) scanning technology to take them directly to your event registration without typing in a web address.

What are the THEME COLOR options?

You can set custom BORDER, BAR (for section headers), and BUTTON colors as well as select a BACKGROUND IMAGE to customize and personalize your event registration page.

Can I PREVIEW my EVENT WEB PAGE before it goes live?

You sure can. Just click on the PREVIEW EVENT WEB PAGE button on the FINISH page of your event creation to see what your custom page will look like. You can even click on the REGISTER button on the PREVIEW to see what your registrants will see.

What does it mean to PUBLISH my event?

When you select SAVE & PUBLISH on the FINISH page of your event creation, this makes your event URL “go live” (meaning it is viewable on the web and open for users). If you are not ready to do this, just select SAVE BUT DO NOT PUBLISH at this time.

Can VOLUNTEERS register for my event using The Driven’s platform?

Yes, and just like your event participants, they will NOT have to register for an account with us just to volunteer at your event. After you create your event, click on the VOLUNTEER MANAGEMENT tab within EVENT SOLUTIONS to begin entering in the required information for VOLUNTEER registration. You have options to customize VOLUNTEER positions, dates and times, and much more.

What is DYNAMIC REGISTRATION?

DYNAMIC REGISTRATION allows for easy onsite registration and/or packet pick up. Complete flexibility is provided while always keeping your PARTICIPANTS database accurate and secure. Online (and onsite) registration can stay open until just before the scheduled start time of your event, where the timing company (if applicable) can connect to the database to add new participants.

Following DYNAMIC REGISTRATION set up, a URL to a secure login screen is provided. An unlimited number of computers can then be connected using the same access information allowing multiple computers to serve as check in stations, allowing not only registration, but also participants to edit their information and/or switch sub-events, based on your wants/needs.

To activate this feature, click on the ACTIVATE DYNAMIC REGISTRATION link in the PARTICIPANTS section within EVENT SOLUTIONS and complete the required fields.

Here is complete guide to Dynamic registration. Click Here

How to manually add donation?

Please follow the below steps to add donation manually.

Step 1) Login to your account https://thedriven.net
Step 2) Edit the Fundraising setup View Screenshot
Step 3) Click on the Fundraising tab, select the fundraising event name and click on Next button View Screenshot
Step 4) Click on Manually Add Donations tab View Screenshot
Step 5) Fill in all the required details View Screenshot
Step 6) Finally, click on 'Add Donation to Fundraising Site' button and the donation will be added.

The donation details can be viewed in the tab 'My Fundraising Account' View Screenshot

How to update the content of the email template?

If you want to add any features or content to the registration confirmation email template, we have a list of built-in variables that will display the content on the email template. View Screenshot

You simply need to copy the below mentioned variables into email template.
For example, need to add QR code then you can add as {qr_code} in email template. View Screenshot

If you want to remove any content then you just delete the variable.

Do I have to sign a long term contract?

Absolutely not! Unlike many of our competitors, we don't lock you into a long term contract that you can't get out of. We're certain you'll appreciate all that The Driven has to offer. However, if for any reason you're unhappy, you are free to use another provider at any time.

What is GROUP PRICING FOR MULTIPLE SUB-EVENTS?

This feature, found on the EVENT page, will allow registrants to get a discounted price for registering for multiple sub-events within your event. Select YES if and only if you will have more than one event (such as having both a 5K and a 10K run on the same day) AND you want registrants to get a discount for registering for more than one sub-event. You will enter in pricing for this option on the next page. Select NO if you will only have one event* OR if you do not want to offer a discount for participants who register for more than one sub-event. *Note: If you want to have group pricing for your single event AND you want to allow less than the required participants to register in the original transaction, select YES for this option vs. the GROUP PRICING option on the REGISTRATION OPTIONS page.

When should I select MULTIPLE WAVE TIMES?

If your event/sub-event will only allow a certain number of participants on the course at a time and/or you wish to have staggered start times, then you will want to select MULTIPLE WAVE TIMES to set up the start time and participant cap for each wave.

How does the DONATIONS feature work?

Should you opt to accept DONATIONS, upon checkout your registrants/end users will have the option to make a donation to your cause. You can set a minimum donation amount, donor levels, and add descriptions for donor levels/benefits, as well as give your registrants the option to donate on behalf of or in memory of an entity. The donations and associated fees (see our FEE SCHEDULE) will be accounted for you in your RACE MANAGEMENT report. If you want to allow your participants to FUNDRAISE for your event, click on the FUNDRAISING tab to employ that feature.

Can I include a WAIVER for my event?

Most definitely! On the FINISH page of your event creation, you will be prompted to answer the question “Are participants required to accept and event waiver prior to checkout?” If you select YES to this question, you will be able to type in or upload your event waiver in the platform and it will be visible to your registrants, who must agree to the terms in order to checkout. You can also assign this WAIVER to multiple SUB-EVENTS.

What do I put for the EVENT WEBSITE LINK?

We will provide you with an event URL. You can redirect your existing website to the event URL or have a “registration” button/link added to your existing site that takes the user to your event URL. If you do not have an existing website, you can purchase a domain name for a nominal fee from any number of online options, giving your participants a familiar web address to more easily find your event online. If you will not have a website, then you can enter the link to your Facebook page or you can simply cut and paste the EVENT REGISTRATION LINK found further down on the page and enter it into the EVENT WEBSITE LINK box.

What does the QR CODE do?

The QR CODE allows your registrants to use Quick Response (QR) scanning technology to take them directly to your event registration without typing in a web address.

What are the THEME COLOR options?

You can set custom BORDER, BAR (for section headers), and BUTTON colors as well as select a BACKGROUND IMAGE to customize and personalize your event registration page.

Can I PREVIEW my EVENT WEB PAGE before it goes live?

You sure can. Just click on the PREVIEW EVENT WEB PAGE button on the FINISH page of your event creation to see what your custom page will look like. You can even click on the REGISTER button on the PREVIEW to see what your registrants will see.

What does it mean to PUBLISH my event?

When you select SAVE & PUBLISH on the FINISH page of your event creation, this makes your event URL “go live” (meaning it is viewable on the web and open for users). If you are not ready to do this, just select SAVE BUT DO NOT PUBLISH at this time.

What is DYNAMIC REGISTRATION?

DYNAMIC REGISTRATION allows for easy onsite registration and/or packet pick up. Complete flexibility is provided while always keeping your PARTICIPANTS database accurate and secure. Online (and onsite) registration can stay open until just before the scheduled start time of your event, where the timing company (if applicable) can connect to the database to add new participants.

Following DYNAMIC REGISTRATION set up, a URL to a secure login screen is provided. An unlimited number of computers can then be connected using the same access information allowing multiple computers to serve as check in stations, allowing not only registration, but also participants to edit their information and/or switch sub-events, based on your wants/needs.

To activate this feature, click on the ACTIVATE DYNAMIC REGISTRATION link in the PARTICIPANTS section within EVENT SOLUTIONS and complete the required fields.

Here is complete guide to Dynamic registration. Click Here

How to manually add donation?

Please follow the below steps to add donation manually.

Step 1) Login to your account https://thedriven.net
Step 2) Edit the Fundraising setup View Screenshot
Step 3) Click on the Fundraising tab, select the fundraising event name and click on Next button View Screenshot
Step 4) Click on Manually Add Donations tab View Screenshot
Step 5) Fill in all the required details View Screenshot
Step 6) Finally, click on 'Add Donation to Fundraising Site' button and the donation will be added.

The donation details can be viewed in the tab 'My Fundraising Account' View Screenshot

How to update the content of the email template?

If you want to add any features or content to the registration confirmation email template, we have a list of built-in variables that will display the content on the email template. View Screenshot

You simply need to copy the below mentioned variables into email template.
For example, need to add QR code then you can add as {qr_code} in email template. View Screenshot

If you want to remove any content then you just delete the variable.

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