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How do I create my EVENT?

When you login you'll be taken to your "My profile" page. Clicking on the "Event Solutions" tab will take you straight into our "Create New Event" section. Here you'll complete six simple pages...just fill in the blanks. On our finish page you'll have the opportunity to preview your event before publishing it on your website. If you have any problems, we're just a phone call away to walk you through this process.

How do I access my event reports?

You can view all of your event reports within your "My Financials" tab. First you'll select your event in the dropdown box and click on the "My Financials" tab. Here you'll find all of the financials of your event. These figures are updated instantly as your participants register for the event. This data can even be downloaded to a spreadsheet in an easy-to-read format to share with others on your event team/committee.

How do I create multiple SUB-EVENTS?

After creating your event, simply click on the REGISTRATION OPTIONS link under EDIT MY EVENT and click on the ADD ANOTHER SUB-EVENT button and follow all the same steps to set up your sub-event and save. Repeat this process as needed for multiple entry fees (such as Adult and Youth) and/or for multiple sub-events (such as 5K, 10K, and Half Marathon).

What are REGISTRATION PERIODS?

REGISTRATION PERIODS are registration windows for which you may opt to have varied pricing based on the selected time frames. For example, you may want to have an “Early Bird” special registration window that offers a discounted price for your registrants. In our platform, you can select to have 1, 2 or 3 REGISTRATION PERIODS.

Can I OFFER GROUP PRICING for a SUB-EVENT?

Absolutely. On the REGISTRATION OPTIONS page, select YES to enable GROUP PRICING, then click on the ADD GROUP FEE button. For GROUP TITLE, you will name your group discount package, e.g. “4-Person Party Pack”, then you will set the NUMBER OF PARTICIPANTS* necessary to register for the GROUP PRICING. Next, you will decide whether to allow more group registrants to be added at no additional charge or to allow additional group registrants to register at the discounted rate. Pricing will be set by you on the next page. You can have multiple GROUP PRICING options within one sub-event. *Note: All registrants must be registered in one transaction to get the GROUP PRICING. If you want registrants to be able to register in separate transactions, select the GROUP PRICING FOR MULTIPLE SUB-EVENTS on the EVENT page instead.

How do I sell EXTRA ITEMS, such as packet mailing, food tickets, parking passes, etc.?

On the PRICING/QUESTIONS page of your event set up, simply select YES to the question “Do you want to sell items like food tickets, raffle tickets, packet mailing, etc?”. You will be prompted to enter in a title, description, price and other details relevant to your ticket item. Don’t worry, you can add multiple extra items by clicking on the ADD ANOTHER TICKET button if you so choose. Remember, there is a separate question regarding the sale of extra/upgraded T-shirts already built into our platform.

What should I select for the PROCESSING FEE questions?

For each item your registrants select to purchase (registration, extra items, etc.) there is a processing fee--that is how we are able to keep our multi-million dollar platform FREE to you without hassling your registrants with registering for us as a third party site just to register for YOUR EVENT! For each PROCESSING FEE, you have two options. If you select the first option, Processing Fee paid by the participant, the amount of the fee will show up as the registrant checks out and must be paid in order for their registration to be complete. If you select the second option, the Processing Fee comes out of the charge, then the fee will come out of your total sales per our fee schedule. You may opt to cover this fee by adjusting your event pricing.

What are CUSTOMIZED QUESTIONS?

Our CUSTOMIZED QUESTIONS feature allows you to collect other information about your event and registrants. For example, you might ask “How did you hear about our event?” to track your marketing efforts.

Can I use the same CUSTOMIZED QUESTIONS for multiple sub-events within an event?

YES! Once you enter in a CUSTOMIZED QUESTION, you will have the option to select the sub-event to which you want to assign the question.

Can I make changes to my EVENT after I have PUBLISHED it?

Absolutely. Simply login and scroll down to the bottom of your PROFILE page, and select EDIT MY EVENT for the one for which you wish to make changes. Then, click on the tab for the details you want to edit and enter your changes. Once you are satisfied with your changes, be sure to click on SAVE at the bottom of the page. Your changes will immediately be reflected on your live event site.

Can I MANUALLY ADD A PARTICIPANT?

Absolutely. Simply click on the PARTICIPANTS tab within EVENT SOLUTIONS and click on the MANUALLY ADD PARTICIPANT link, then select the SUB-EVENT for which you want to ADD A PARTICIPANT and complete the required information.

How do I create my EVENT?

When you login you'll be taken to your "My profile" page. Clicking on the "Event Solutions" tab will take you straight into our "Create New Event" section. Here you'll complete six simple pages...just fill in the blanks. On our finish page you'll have the opportunity to preview your event before publishing it on your website. If you have any problems, we're just a phone call away to walk you through this process.

How do I access my event reports?

You can view all of your event reports within your "My Financials" tab. First you'll select your event in the dropdown box and click on the "My Financials" tab. Here you'll find all of the financials of your event. These figures are updated instantly as your participants register for the event. This data can even be downloaded to a spreadsheet in an easy-to-read format to share with others on your event team/committee.

How do I create multiple SUB-EVENTS?

After creating your event, simply click on the REGISTRATION OPTIONS link under EDIT MY EVENT and click on the ADD ANOTHER SUB-EVENT button and follow all the same steps to set up your sub-event and save. Repeat this process as needed for multiple entry fees (such as Adult and Youth) and/or for multiple sub-events (such as 5K, 10K, and Half Marathon).

What are REGISTRATION PERIODS?

REGISTRATION PERIODS are registration windows for which you may opt to have varied pricing based on the selected time frames. For example, you may want to have an “Early Bird” special registration window that offers a discounted price for your registrants. In our platform, you can select to have 1, 2 or 3 REGISTRATION PERIODS.

Can I OFFER GROUP PRICING for a SUB-EVENT?

Absolutely. On the REGISTRATION OPTIONS page, select YES to enable GROUP PRICING, then click on the ADD GROUP FEE button. For GROUP TITLE, you will name your group discount package, e.g. “4-Person Party Pack”, then you will set the NUMBER OF PARTICIPANTS* necessary to register for the GROUP PRICING. Next, you will decide whether to allow more group registrants to be added at no additional charge or to allow additional group registrants to register at the discounted rate. Pricing will be set by you on the next page. You can have multiple GROUP PRICING options within one sub-event. *Note: All registrants must be registered in one transaction to get the GROUP PRICING. If you want registrants to be able to register in separate transactions, select the GROUP PRICING FOR MULTIPLE SUB-EVENTS on the EVENT page instead.

How do I sell EXTRA ITEMS, such as packet mailing, food tickets, parking passes, etc.?

On the PRICING/QUESTIONS page of your event set up, simply select YES to the question “Do you want to sell items like food tickets, raffle tickets, packet mailing, etc?”. You will be prompted to enter in a title, description, price and other details relevant to your ticket item. Don’t worry, you can add multiple extra items by clicking on the ADD ANOTHER TICKET button if you so choose. Remember, there is a separate question regarding the sale of extra/upgraded T-shirts already built into our platform.

What should I select for the PROCESSING FEE questions?

For each item your registrants select to purchase (registration, extra items, etc.) there is a processing fee--that is how we are able to keep our multi-million dollar platform FREE to you without hassling your registrants with registering for us as a third party site just to register for YOUR EVENT! For each PROCESSING FEE, you have two options. If you select the first option, Processing Fee paid by the participant, the amount of the fee will show up as the registrant checks out and must be paid in order for their registration to be complete. If you select the second option, the Processing Fee comes out of the charge, then the fee will come out of your total sales per our fee schedule. You may opt to cover this fee by adjusting your event pricing.

What are CUSTOMIZED QUESTIONS?

Our CUSTOMIZED QUESTIONS feature allows you to collect other information about your event and registrants. For example, you might ask “How did you hear about our event?” to track your marketing efforts.

Can I use the same CUSTOMIZED QUESTIONS for multiple sub-events within an event?

YES! Once you enter in a CUSTOMIZED QUESTION, you will have the option to select the sub-event to which you want to assign the question.

Can I make changes to my EVENT after I have PUBLISHED it?

Absolutely. Simply login and scroll down to the bottom of your PROFILE page, and select EDIT MY EVENT for the one for which you wish to make changes. Then, click on the tab for the details you want to edit and enter your changes. Once you are satisfied with your changes, be sure to click on SAVE at the bottom of the page. Your changes will immediately be reflected on your live event site.

Can I MANUALLY ADD A PARTICIPANT?

Absolutely. Simply click on the PARTICIPANTS tab within EVENT SOLUTIONS and click on the MANUALLY ADD PARTICIPANT link, then select the SUB-EVENT for which you want to ADD A PARTICIPANT and complete the required information.

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